Answers to the most common questions about booking bus tickets on OnlineBusBookings. Can't find what you need? Reach us via TTTA.
Search your route on the home page, choose your travel date, compare operators and departures, pick your seat, enter your details, and pay. Your e-ticket arrives by SMS and email. No account is needed.
Use Find my booking with your booking reference or the phone number you booked with. Your ticket and QR code come right up.
Depending on the operator, you can pay with MTN Mobile Money, Airtel Money, card, or reserve online and pay cash at the operator's office before your hold expires.
Yes. Many operators let you reserve your seat online and pay cash in person. Your seat is held with a timer so it stays yours while you travel to pay.
On many routes, yes — look for the "book return & save" option. Some operators also offer an open return, so you can travel back any day within a set period.
For journeys like Kampala to Nairobi or Kampala to Kigali, carry a valid passport or East African Community national ID, plus any visa or travel authorisation your destination requires. The ID field when booking is optional and never required for domestic trips.
Show the QR code on your e-ticket at boarding — no need to print. Arrive at your boarding point ahead of the departure time shown on your ticket.
See Become an operator, or try the live demo first to see how it works.